Shipping Policy for Gatex Store
Last Updated on 03/12/2025
At Gatex Store, our priority is to deliver your orders quickly and securely. We strive to give you the best possible shopping experience — from selecting products to receiving them at your doorstep. This shipping policy outlines how we handle order dispatch, shipping, delivery, and what you can expect from us.
📝 Shipping Address & Contact Details
When placing an order, please ensure the following details are complete and accurate:
- Recipient’s name
- Full street address (house number, street, locality)
- City / State / Postal Code / PIN / Zip
- Country (if shipping internationally)
- Valid contact phone number
If shipping to a business address, please also include company name and department/office information. Incorrect or incomplete address details may result in misrouting or delivery delays.
📦 Shipping Procedure
- Order Placement: Add your desired items to the cart → proceed to checkout → enter shipping and payment details → confirm order.
- Payment Processing: Once you submit payment (prepaid or Cash on Delivery), we verify and confirm the payment.
- Order Confirmation: You will receive an email/SMS confirmation containing your order number and item summary.
- Order Processing: After confirmation, our team prepares your order — packing, labeling, and readying for dispatch.
- Shipping: We dispatch orders as soon as processing is complete, using trusted courier/shipping partners to ensure timely and safe delivery.
- Tracking Information: Once shipped, you will receive a tracking number (via email/SMS or your GateX account), along with a link to track your shipment.
- Delivery: The order will be delivered to the address provided during checkout. If you’re not available, the delivery partner may call to reschedule.
🚚 Shipping Cost
- We offer free standard shipping across India on all orders (unless specified otherwise).
- There is no minimum order value — free shipping applies regardless of order size.
- For returns or exchanges: free shipping applies only for the first exchange. Subsequent exchanges will require you to cover the shipping cost.
📍 Shipping Destinations
- We ship to everywhere in India.
- Whether you’re in a major city or a remote location, we aim to deliver your order without extra cost.
- We partner with reliable courier services to ensure shipping to even remote or rural areas.
⏳ Processing Time & Delivery Estimates
- Processing Time: Typically 1–2 business days after order confirmation (subject to stock availability and order volume). This does not include delivery time.
- Delivery Time: Dependent on courier, destination, and shipping method. During checkout, you will see an estimated delivery date. As a guideline: standard delivery typically takes 3–7 business days — though actual delivery time may vary.
- Once your order is dispatched, you will receive tracking info so you can monitor the shipment’s progress.
⚠️ Possible Delays
While we strive for timely delivery, sometimes delays may occur due to:
- Adverse weather or natural calamities
- Courier/postal strikes or disruptions
- Unforeseen events (security alerts, transport restrictions, etc.)
In such cases, we will attempt to contact you and keep you updated. Please note, delivery dates are estimates — we aren’t liable for delays outside our control.
✅ Your Responsibility
To help us deliver your order correctly and on time:
- Double-check that your shipping address and contact number are correct.
- Provide full and accurate address details, including area/locality/landmark if applicable.
- Respond quickly if we contact you regarding delivery.
We are committed to offering a reliable, efficient, and smooth delivery experience with Gatex Store